Reference

How olx14 Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our platform.

Account data protectionPayment info handled securelyYour right to access or deletebKash, Nagad, Rocket wallet dataContact us to update records
olx14 How olx14 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use SSL encryption on every page, including the deposit flow for bKash, Nagad, and Rocket. Your account password is stored as a hashed value — we never hold it in plain text. Two-factor verification via OTP is available on login to add a second layer of protection to your wallet and account history.

Encryption in transit

All data moving between your device and our servers is encrypted via SSL. This covers login, account updates, and every payment step including bKash PIN confirmation.

Cookie controls

Session cookies keep you logged in; analytics cookies help us improve the platform. You can clear or block cookies in your browser settings at any time without losing your account.

Data retention policy

Active account data is held while your account is open. After closure, we retain records only as long as required by the rules of your eligible region and then delete them.

Correction and deletion requests

Submit a request through live chat or email with your registered number. We aim to confirm receipt and begin processing within a reasonable timeframe under applicable local rules.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete your account records, our support team handles these requests directly. Use any of the channels below and include your registered phone number or email so we can locate your account quickly.

Live Chat Start a live chat session from the account dashboard. Mention your registered bKash or Nagad number so we can pull your records without delay.
Email Support Send your data request to our support email. Include your account username and the specific data you want to access, correct, or remove.
Help Centre Our Help Centre has a dedicated privacy request form. Fill in your details and select the type of request — access, correction, or deletion.

Common Questions About Your Data on olx14

These are the questions we hear most often about how we handle personal information, payment records, and account data.

We collect your name, phone number, email, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged automatically on each login.

We do not sell your personal data. We may share it with payment processors like bKash or Nagad to complete transactions, or where required by the rules of your eligible region.

Contact our support team via live chat or email with your registered phone number. We will confirm what records we hold and provide them in a readable format on request.

Yes. Submit a deletion request through the Help Centre form or via email. We will process it in line with applicable rules in your eligible region and confirm once complete.

Transaction records for bKash, Nagad, and Rocket deposits and withdrawals are kept while your account is active and for a period after closure as required by local applicable rules.

Yes. SSL encryption applies on mobile and desktop alike. Your bKash or Nagad wallet details are never stored in plain text — only encrypted transaction references are kept on our side.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.