Reference

What Governs Your Account on olx14

These legal terms set out the rules that apply when you open an account, make a deposit via bKash, Nagad, or Rocket, and use any part of the platform.

Account RulesEligibility ConditionsWallet TermsJurisdiction Notice
olx14 What Governs Your Account on olx14
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Team online

Live Chat

For urgent account or legal queries, open the live chat window from any page. Our support team handles account-related legal questions directly and can escalate where needed.

Email Support

Send detailed legal requests — account closure, data queries, term clarifications — to our support email. We aim to respond within one business day for written requests.

Account Help Centre

The Help Centre covers common legal questions: what happens to your wallet balance on account closure, how disputes are handled, and how to request a copy of your account data.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only the account data needed to verify your identity and process wallet transactions via bKash, Nagad, or Rocket. We do not sell your personal data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice any unrecognised activity, contact support immediately to freeze the account.

Data Retention

We retain account records for as long as required by applicable law. You may request a copy of your stored data or ask for deletion of non-mandatory records by contacting support in writing.

Common Legal Questions About Your Account

You must be of legal age in your jurisdiction and confirm that accessing this platform is lawful where you are. Eligibility depends on your local law and eligible region — we do not verify this on your behalf.

Our terms are governed by the jurisdiction stated in the full legal agreement. Where local law in Bangladesh conflicts with our terms, you are responsible for understanding which rules apply to your use.

Yes. Submit a written request through our support email and we will provide the account data we hold on you. Non-mandatory records can also be deleted on request, subject to legal retention requirements.

Any verified balance in your account wallet will be returned to your nominated bKash, Nagad, or Rocket number after identity verification is confirmed. The process follows our standard withdrawal steps.

Contact support via live chat or email with your account details and the transaction reference. Disputes are reviewed against our terms and the relevant wallet provider records before a decision is issued.

We update the revision date at the top of this page whenever terms change. Continuing to use the platform after a revision means you accept the updated terms. Close your account before the change if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.